Terms & Conditions



  • Boarding includes food, bedding, litter and scratch posts etc.

  • You need to bring with you any prescription food or food we do not stock and also any medication, if applicable

  • All belongings are left at the owner’s risk. Items left unclaimed by owners after seven days following boarding will be disposed .

  • Only cats from the same family home may share a room. We reserve the right to separate the cats if necessary, i.e. if they are not getting along. The appropriate charges will apply.

  • Royds Cat Hotel will use all reasonable endeavours to feed as instructed by the owner, however alternative diets/brands may be fed if the cat is not eating its  usual diet.



  • All cats must be vaccinated against feline enteritis and cat flu.

  • The current vaccination certificate must be brought with you on the day of arrival for each cat. 

  • Vaccinations must have been within the last twelve months and be valid until the end of your cats stay.

  • A vaccination course must have been completed at least seven days prior to boarding.



  • Boarding fees are charged on a daily basis including the day of arrival and the day of departure.

  • A minimum boarding fee of three day's stay applies (this covers the cost of deep cleaning).

  • A deposit must be paid at the time of booking. The balance is payable at check-in or check-out.

  • Boarding prices are reviewed annually and revised charges are effective from 1st January. Please check prior to booking for the following year.


Cancellations & Amendments

  • Bookings may be cancelled without charge up to fourteen days prior to the start date.

  • Due to the pandemic, the loss of deposit will occur if cancelled within fourteen days of the start date 

  • We reserve the right to vary these Terms and Conditions periodically on our website.


Health & Well being

  • Please ensure your cat's flea and worm treatments are up to date before arrival. If fleas or worms are found, appropriate treatment will be administered and charged accordingly. 

  • All male cats over six months of age must be neutered /spayed.

  • We reserve the right to refuse admission of any cats showing signs of illness pending veterinary advice. 

  • Owners must inform us at the time of booking and arrival of any medical history which may affect the cats stay, including any pre-existing or recurring medical conditions. 

  • If your cat should become unwell during their stay, we will always attempt to contact you or your emergency contact first. & we will refer them your vet (if they are in our local area) or to our own vet. You will be responsible for any fees; these must be paid on collection. 

  • Although your cat is insured during their stay with us, our insurance does not cover pre-existing conditions and it is always advisable that cats are individually insured by their owners.

  • Cats are boarded at the sole risk of the owner and whilst every care will be taken, Royds Cat Hotel cannot be liable for illness, injury or death of any animal in their care.


Authorisation for Veterinary Treatment

  • I agree that in the case of illness or suspected illness, a veterinary surgeon will be consulted and asked to carry out such treatment as he considers advisable. We will always try to contact you or your emergency number first.

  • I agree to Royds Cat Hotel administering any parasite treatments/ prescribed treatments and any investigations that the vet considers necessary (e.g. blood tests, x-rays etc.).