Covid Update

Covid Procedures​

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Covid Control Measures

We have carried out covid risk assessment and added some additional procedures to reduce the risk of spreading the virus at our premises. 

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• When you arrive at Royds Cat Hotel, please phone 07808966256 from the car park for instructions.

• Customers are required to wear face coverings and use the hand sanitiser provided on arrival

• All arrivals & departures will be conducted in the reception only and we will take them to the pen.

• We have a new bank style counter between the kitchen and reception, where we can discuss details of you cats stay.​​

• We disinfect all door handles / surfaces touched by customers after each visit.

• If you have any covid symptoms or have been advised to self-isolate or self-quarantine, please do not visit our premises.

• We offer contact free drop offs and collections in our customer car park if you prefer not to come into the building.

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Cancellations & Amendments

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• If you know that you need to cancel your booking, please inform us as soon as possible. 

• ​If you would like to re-book for new dates or amend a existing booking you are welcome to do so, subject to availability.​​

• Please note we are waiving the our cancellation period referred to in the Terms and Conditions during the pandemic and all deposits will refunded or transferred to another stay.

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Viewings

• We are now able to provide viewings in the cattery provided you are able to wear a mask.

• There are also walk-through videos on the Gallery tab and on our face book page.​