Corona Virus Update - New Rules & Procedures

 

We are open 

We are fully open and able to board your cats.  Please make sure that your travel plans are in accordance with current government rules.

 

Cancellations & Amendments

 We understand that people want to wait and see what happens with the government restrictions, as they are now changing on a week to week basis. 

  • If you know that you need to cancel your booking, please inform us as soon as possible. 

  • ​If you would like to re-book for new dates or amend a existing booking you are welcome to do so, subject to availability.

  • Please note we are waiving the our cancellation period referred to in the Terms and Conditions during the pandemic and all deposits will refunded or transferred to another stay.

Coronavirus Control Measures

We have carried out a COVID-19 risk assessment and added some additional procedures to reduce the risk of spreading the virus at our premises. 

  • When you arrive at Royds Cat Hotel, please phone 07808966256 from the car park for instructions.

  • Customers are required to wear face coverings and use the hand sanitiser provided on arrival

  • All arrivals & departures will be conducted in the reception only and we will take them to the pen.

  • We have a new bank style counter between the kitchen and reception, where we can discuss details of you cats stay.

  • All visits must be kept to less than 15 minutes. 

  • We disinfect all door handles / surfaces touched by customers after each visit.

  • If you have any COVID symptoms or have been advised to self-isolate or self-quarantine, please do not visit our premises.

  • We offer contact free drop offs and collections in our customer car park if you prefer not to come into the building.

Viewings

  • Unfortunately at this time, we are unable to provide viewings in the cattery, but there are walk through videos on the rooms tab and on our face book page.

As a small business, we do appreciate your support in these challenging times.  We urge all of our customers to follow the government guidance and stay safe.  We look forward to welcoming you and your cats back.